FAQ
• Shipping Rates
• IMPORTANT COUNTERFEIT NOTICE!!!
• Safety Tips
• Beco Baby Carrier Sizing & Washing Care
• What are the differences between the Beco Butterfly 2 and the Beco Gemini?
• Babywearing Benefits
• Can baby face out in Butterfly 2?
• Is the wide legs position bad for baby?
• What materials do you use for Butterfly 2?
• What comes with my purchase?
• My newborn is not yet 15lbs, but he's too big for the insert - what should I do?
• I lost my infant insert and/or head rest! Can I order another?
• Beco Authorized Retailers on Amazon and Ebay
• Warranty & Return Policy
IMPORTANT COUNTERFEIT NOTICE!!!
KEEP YOUR BABY SAFE!
Over the past months, we have noticed a number of unauthorised internet sellers of counterfeit Beco Baby Carrier products, especially on eBay & Amazon. Please note: NO WARRANTY PROTECTION is offered with respect to counterfeit Beco products so please check you're purchasing from an authorised UK/Ireland retailer – see our store locator here.
Don’t RISK your child's safety just to save money!
The majority of all Beco products are still being produced in California with exception of the Beco Butterfly 2, Metro Black and Espresso colours which are being produced in China and the USA.
ONLY THE FOLLOWING PRODUCTS/COLOURS WERE PRODUCED OVERSEAS BY BECO BABY CARRIER COMPANY:
- Butterfly Original (also recognized sometimes as Butterfly I) collection produced during November 2007 - February 2008 which was produced in Dominican Republic.
SWATCHES FOR THIS COLLECTION:
CARNIVAL
ADDISON
MIA
PONY EXPRESS
ETHAN
SOPHIA
CAMERON
AVA
JOSHUA
- Butterfly 2 collection produced during August 2009 – November 2009 were produced in China. Please note: Beco Butterfly Paige was also produced in the US the following year 2010/11 - further details in point 4 below.
SWATCHES FOR THIS COLLECTION:
ARGYLE DEER
AVERY
BLUE PANTHER
CARNIVAL
GRACE
LENKA
ZOYE
PAIGE
ESPRESSO
METRO BLACK
BATCH NUMBERS FOR THIS COLLECTION
**REFERENCE
BBC – Beco Baby Carrier, brand name
082009/092009/102009/112009 – month and year of production batch (SEPTEMBER 2009)
BTR2 – model number for Butterfly 2 product
IM9004/9005/9006/9007 – batch number
EXAMPLE:
Model#BBC092009BTR2
Batch#IM9004
MADE IN CHINA
EN 13209-2
ASTM F2236-08
- BUTTERFLY 2 – METRO BLACK & ESPRESSO – MADE IN CHINA
BATCH NUMBERS – KAN01-0411
ESPRESSO
METRO BLACK
HOW TO SPOT A COUNTERFEIT
- A BECO CARRIER IN A PRINT OTHER THAN THOSE SHOWN AND DESCRIBED ABOVE, AND MADE IN CHINA (APART FROM ESPRESSO & METRO BLACK) IS MOST LIKELY A COUNTERFEIT AND NOT COVERED BY THE BECO PRODUCT WARRANTY.
- MODEL NUMBER OR BATCH DIFFERENT THAN SHOWN ABOVE, MOST LIKELY A COUNTERFEIT.
- IF THE SELLER/RETAILER IS NOT LISTED ON THE BECO UK STORE LOCATOR (& BECO US IN DUE COURSE) AND DOES NOT HAVE A WORKING 'AUTHORIZED RETAILER SEAL' POSTED ON THEIR WEBSITE WHICH LINKS TO THE BECO UK OR US STORE LOCATOR, THEN IT'S LIKELY THEY ARE NOT AN AUTHORISED BECO RETAILER.
Every 'authorized Beco retailer' must have a SEAL (or text with link) posted on their website. If a customer clicks on the seal, it will lead them to the official Beco UK or US website and relevant Store Locator. A customer can then VERIFY the retailer by locating their details on the official Beco website/store locator. If their details do not appear, telephone our UK Distributor Slumber-Roo on 01803 522533 (they may be a new retailer, so it’s worth checking).
- MRRP/MAP
Beco Baby Carriers have a set MRRP/MAP worldwide:
UK RRP
Beco Butterfly 2 - £98.50 (or 84.50 for sale models, i.e. last season's prints)
Beco Gemini - £94.50 (or 84.50 for sale models, i.e. last season's prints)
NIKO
AIDEN
GINGER
LUCAS
TYLER
ESPRESSO
METRO BLACK
PAIGE
IF A BECO BABY CARRIER (EITHER MODEL) IS BEING OFFERED AT PRICES LOWER THAN THESE, IT IS A COUNTERFEIT, REGARDLESS OF COUNTRY OF ORIGIN.
EXCLUSIVE AUTHORISED UK/IRELAND ‘BECO’ E-BAY SELLERS:
None at present
EXCLUSIVE AUTHORISED UK/IRELAND ‘BECO’ AMAZON SELLERS:
Baba Me
Precious Bundle
Slumber-Roo (UK Distributor)
PLEASE NOTE: Products purchased through our authorised Internet or retail store distribution channels provide you with outstanding customer service, a thirty-day trial period (for undamaged product returns), warranty service and protections which may not be available when purchasing through unauthorised distributors.
If you are in doubt, or have any concerns about any supplier, PLEASE contact our UK Distributor:
Phone: 01803 522533
Email: customerservice@becobabycarrier.co.uk
You should always receive a response to your query within 48 hours. If you do not, please telephone again or e-mail: info@slumber-roo.co.uk to ensure your enquiry has been received.
Safety Tips
Please could we advise all customers to thoroughly read the instruction booklet provided with their carrier before using their Beco for the first time. We would also recommend re-reading your instruction booklet if you haven't used your carrier for a period of time or are trying out a new position, i.e. front-to-back carry. If you require any additional assistance, please do not hesitate to call (01803) 522533.
As with any type of baby carrier, always inspect your Beco Baby Carrier for damage before using and follow all instructions.
Never perform any task that could be dangerous with your child in the Beco Baby Carrier. Use common sense! (examples given further down the page under 'points to observe while wearing your baby')
Always double check that the buckles are connected properly. Never unbuckle the waist belt while the baby is in the carrier.
Be sure you have help getting your baby into and out of the Beco Baby Carrier until you become comfortable with it.
If you are starting out with babywearing, do so over a soft surface such as a bed, sofa or carpeted floor covered with a blanket.
By purchasing this product, you acknowledge that the Manufacturer or Distributor accepts no responsibility for injury/damage due to the use/misuse of this product. Your child's safety is your responsibility.
Please observe the following while wearing your baby:
Please support your baby with a hand or two while you and your baby are getting used to the sling. You and your baby will become more comfortable in time and you'll be able to free one or both of your hands. Please, DON'T GIVE UP!
Babywearing takes practice just like all other parenting tasks. You can make the process easier by making sure that baby is fed, rested and happy before you try the carrier the first few times. Also, be sure to pull the top rim of fabric up to cover the entire back of your baby to avoid a 'backdive'.
Never wear your baby when cycling or riding in the car. While cooking at the stove, use only back carry position.
A sling doesn't substitute for a car seat.
When bending, please bend at the knees, not at the waist, and hold the baby with one hand while reaching with the other.
Never drink HOT beverages when wearing baby, although your sling will come handy for eating, especially in restaurants.
For further advice and guidance, please refer to the instruction manual provided with your carrier. If you have any questions, please don't hesitate to call our UK Office on (01803) 522533 or e-mail: customerservice@becobabycarrier.co.uk
Beco Baby Carrier Sizing & Washing Care
Sizing
Beco Baby Carrier is one size carrier and will fit most parents between 5 and 6 feet, babies newborn to toddler (7-45 lbs for the Butterfly 2, 7-35 lbs for the Gemini).
NB: The Beco Butterfly 2 is often considered to be a particularly good fit for petite mums (UK Size 6), with very slim backs or narrow shoulders. It's also highly adjustable to fit parents who are much taller/broader or curvaeous, with a waistband that measures from approximately 24" to 57". The seat of the carrier measures 13" wide, with the back panel measuring 16" high. By comparison, the Beco Gemini's waistband measures 28" to 57" with the seat of the carrier adjustable from 7" (newborn) to 11-12" on it's widest setting. The back of the carrier is adjustable from 15" (poppered down) to 18.5" at it's highest setting which is what we would recommend to support a newborn/sleeping child or a taller child in back carry position.
Care Instructions
Wash on DELICATE/WARM cycle with a mild detergent. Hang dry in well ventilated area or tumble dry on low and remove when seams are still damp. Spot clean when needed. Do not wash frequently.
What are the differences between the Beco Butterfly 2 and the Beco Gemini?
They are several differences in the two. Here is a short list:
Butterfly 2
- Separate hood (attaches with snaps) that protects even taller babies from sun, wind, rain or just gives a little privacy for a nap
- Removable infant insert, which can be used for even premature babies and on up to about 15 lbs
- Internal y-shaped panel that goes between baby and wearer. This creates a nice seat for baby to sit in, allows for easier back carries, transferring baby from one wearer to another (without taking baby out of the carrier) and also can be used to pre-load baby into the carrier
- Weight limit of 45 lbs
Gemini
- Base snaps down to allow baby to face out while in the front carry position
- Headrest is attached and can be snapped down or left up
- Carrier is all one piece - no extra panels or inserts
- Weight limit of 35 lbs
If you would like a more indepth comparison table, e-mail: customerservice@becobabycarrier.co.uk and one will be provided by return. Alternatively, telephone (01803) 522533.
Babywearing Benefits
The Many Benefits of Babywearing
- Helps Babies Grow and Thrive
- Reduces Infant Mortality, SIDS
- Soothes Crying and Colic
- Encourages Mental Development
- Reduces Incidences of Post-Partum Depression
- Better Bonding = Easier Discipline
Helps Babies Grow and Thrive
Most mammals are born with four legs and literally 'hit the floor running'. Their gestational period ends with their first breath. Human babies are born less developed and naturally have higher needs at birth. Your baby's gestational period doesn't end at birth, but rather continues for many months. Because of this, nurturing the child to adapt to life outside the womb becomes essential in order to properly regulate your baby's systems.
Slings will extend the womb experience and provide a home base of sorts for your newborn. While in the womb, your baby's systems were organized on autoplay. The baby experiences the parent's rhythmic walk, heart beat and breathing while they are worn, and these act as a pacemaker of sorts which remind the baby to organize and pattern her own functions with yours. Babywearing in a sling provides comfort and regulation and adds to the security and warmth so that your infant can focus her energies on positive growth.
Reduces Infant Mortality, SIDS
This is especially true for the premature babies, as mortality rates decrease by as much as 70% when premature newborns are worn in a sling. The enormous benefits a sling provides to a premature baby were first discovered accidentally by a care specialist in South Africa. Unable to offer technological incubators, they used the moms and secured their babies to them with a sling-like wrap creating an 'exterior womb'. To everyone's amazement; the premature infants that were worn throughout most of the day thrived and grew just as well, and sometimes even better, as the incubated infants.
Soothes Crying and Colic
Research shows that babies worn for at least 3 hours a day cry 43% less during the day and 51% less at night. Babywearing is an ideal preventative measure for more peaceful days and nights.
Encourages Mental Development
Since worn babies spend less time crying and trying to soothe themselves, they are freed (in their state of quiet alertness) to observe more and to positively interact more. Carried babies are more intimately involved in their parent's world and are more engaged in what is going on around them. They socialize better since they are carried at eye level instead of sitting at knee level, like in a stroller. The brain is stimulated by the inclusion provided by babywearing and therefore is encouraged to grow and develop. Scientific evidence shows that carried babies demonstrate advanced speech development and enhanced visual and auditory alertness.
Reduces Incidence of Post-Partum Depression
Studies shows that Post-Partum Depression is much less common among mothers who frequently wear their infants. The reason is not entirely known but many speculate that it may be because of a hormonal stimulation baby-wearing provides and because worn babies cry much less.
Better Bonding = Easier Discipline
The deeper the connection between a parent and child, the easier discipline will be in the future. Wearing your infant in a sling is a bonding investment that enhances the connection between you and your baby. Credible research comparing well-connected children with poorly-connected children brings to light that connected children are more secure, settled, trusting, sociable, positive, adaptable, confident, considerate, co-operative, willing to share, empathetic, sensitive, affectionate, persistent, and eager to learn.
Other Key Benefits
Carrying your baby in a sling allows for your hands to be free in order to go about daily tasks. Baby carriers are extremely helpful during times when using a stroller would be inconvenient - such as up stairs, through large crowds, narrow aisleways, or over rough terrain. It is also helpful when frequently transferring to and from the car. It is much easier to slip on a sling than to drag out and unfold the stroller. Baby carriers put your baby at the height of people's faces instead of at their knees therefore encouraging social interactions and development.
Unlike other frontpacks, slings and specifically, Beco Baby Carriers are useful from infancy through toddlerhood, when little legs get tired of walking.
Can baby face out in Butterfly 2?
No, we do not recommend this position with the Butterfly 2.
The product was designed as a multi-stage baby carrier to comfortably carry babies from infancy thru toddlerhood and as such, the body of the carrier is larger (wider and taller) than commonly known front carriers. While it would be theoretically possible to carry a baby facing out (away from parent's body) it would not be comfortable for the baby or the wearer.
The Butterfly 2 was designed for front and back carries with the child always facing parent's body. If you‟re looking for a well designed front carrier which offers front facing-out and hip position, we would recommend the Beco Gemini.
If you would like to receive a Beco Butterfly/Gemini Comparison Table, e-mail: customerservice@becobabycarrier.co.uk
Is the wide legs position bad for baby?
The wide-set position of your child's legs is actually very comfortable and even healthy. It is also how your baby spent many weeks in the womb-knees bent, hips spread open.
In the end, the ultimate rule of thumb is how your baby reacts. If your little one is snuggled up close to you or Mom, sleeping or very content, you can be assured that he is comfortable and happy. As I'm sure you know, our babies can tell us when they are unhappy!
What materials do you use for Butterfly 2?
- materials outer: 100% OEKO TEX STANDART 100 certified cotton
- materials inside: 100% polyester
- packaging: 60% postconsumer waste paper, 40% virgin wooden pulp
- packaging is recyclable and reusable (we encourage our customer to reuse the packaging for a self-made magazine file or a craft tool box, etc. TIPS are printed directly on packaging)
What comes with my purchase?
Butterfly 2
- the baby carrier
- removable head rest
- removable infant insert
- instruction booklet
Gemini
- the baby carrier
- instruction booklet
My newborn is not yet 15lbs, but he's too big for the insert - what should I do?
It is certainly fine to use your discretion with the infant insert. It is meant to lift the baby higher while also giving a little extra support but once they get taller/bigger there is no need for them to be lifted. Also remember that the weight recommendations are just guidelines, not rules. You do what you feel is right and what seems to make your baby comfortable and safe.
It is also perfectly fine to let him "froggy" his legs until he is comfortable to let them out. The rule is - when he's happy you'll know, but when he's not you'll hear it! :)
I lost my infant insert and/or head rest! Can I order another?
Yes! We‟ve recently introduced a "Parts Page‟ to our product selection but if you cannot find what you‟re looking for, telephone (01803) 522533 between 9am and 5pm, Monday through Friday, or e-mail: customerservice@becobabycarrier.co.uk
Beco Authorized Retailers on Amazon and Ebay
BECO AUTHORIZED RETAILERS ON AMAZON UK
PLEASE SEE BELOW A LIST OF AUTHORIZED RETAILERS WHO ALSO OFFER BECO PRODUCTS ON AMAZON UK & OCCASSIONALLY, AMAZON ITALY. PRODUCTS OFFERED BY THESE RETAILERS ARE AUTHENTIC BECO PRODUCTS:
Baba Me
Precious Bundle
Slumber-Roo (Distributor for the UK/Ireland)
EXCLUSIVE AUTHORISED EBAY ‘UK’ SELLERS:
None at present
Warranty & Return Policy
Right to Cancel
Under the Distance Selling Regulations 2000, you have a cooling off period during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods you have purchased at a distance, i.e. via Internet or telephone. This is an additional right and does not affect your statutory right to reject faulty goods. This does not however, apply to products which are made to order or personalised - these cannot be returned unless faulty.
Please notify us of your intention to return the goods within the 7-day cooling off period by either telephone: 01803 522533 or e-mail: customerservice@becobabycarrier.co.uk
RETURN PROCEDURE:
New unused items: You can return all products within 30 days of purchase for a full refund.
Just ship your product back to the address below (Attention: RETURNS), along with your original Packing Slip or Sales Receipt and write "RETURN FOR REFUND" on the document. The cost of return shipping fees is the repsonsibility of the customer and for your protection we recommend you use Royal Mail Special Delivery which offers you compensation should a package be lost. The goods remain the consumers’ responsibility until they are confirmed back in stock at Slumber-Roo.
Exchanges of new unused items: You can exchange all products within 30 days of purchase. Return shipping fees both ways are covered by the customer.
Just ship us your product back to the address below (Attention: EXCHANGES), along with your original Packing Slip or Sales Receipt and write 'EXCHANGE' on the document. Please, let us know the name of the product you would like instead and enclose a cheque for £3.50 to cover return postage or alternatively, we can issue a PayPal invoice. We will ship your replacement immediately, presumming it is in stock. If the item is no longer available, we will contact you my e-mail or telephone to offer an alternative print/colour or full refund.
Defective and Flawed items: Beco Baby Carrier warrants the products against defect in material and workmanship. We stand behind our products and will either repair or replace for free products purchase from our authorized retailer during the first year. Proof of purchase necessary.
We apologise if your Beco Carrier has arrived in unsatisfactory condition.
Please contact us at: customerservice@becobabycarrier.co.uk and let us know what is wrong with your Beco Carrier. Once you hear back from us, please follow these instructions:
- Ship us your Beco Carrier back (we recommend Royal Mail Special Delivery with delivery confirmation; return postage charges for defective items will be fully reimbursed.)
- INCLUDE a copy of an email communication with our Customer Service Department
- INCLUDE your choice of shipping reimbursement: Cheque or Paypal (INCLUDE your Paypal account)
- Once we receive your return, we will either repair your Beco Carrier, provide replacement if the fabric is still available or contact you with other options.
- ALL RETURNS are handled with priority and most of the time a repaired or replacement piece ships back to you within a week of receipt.
SHIP YOUR RETURNS TO:
Beco Baby Carrier
C/o. Slumber-Roo Limited
Loribon House
Aspen Way
Yalberton Industrial Estate
PAIGNTON
TQ4 7QR
Tel: 01803 522533
e-mail: customerservice@becobabycarrier.co.uk
Shipping Rates
All orders received before 12 noon, Monday to Friday, ship the same day. Orders received during the afternoon/evening or over the weekend, ship the next working day. An order received on a Monday morning where ‘express delivery’ is selected, can arrive as early as Tuesday morning.
- Royal Mail Tracked, 2-3 days: FREE
- Royal Mail EU Signed (Airmail): £7.50
- Royal Mail Express, 1-2 days: £5.00
- International Royal Mail ISF (Airmail)*: £15.00
*We do not ship to countries outside of the UK where Beco Baby Carrier has an authorized retailer(s). These countries include:
Canada, Germany, Greece, Israel, Japan, Korea (South), New Zealand, Russian Federation, Singapore, Switzerland, Taiwan, Ukraine and United States of America.
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